Frequently Asked Questions
Ordering & Shipping
How long does order processing take?
Processing usually takes 24–72 hours on business days before dispatch. You will receive a tracking email once shipped.
Do you ship internationally?
Orders are accepted and shipped to United States addresses only at this time.
What are typical transit times?
Transit and delivery windows commonly range from 7–18 business days. Tracking provides the most accurate ETA.
My Account
How do I reset my password?
Use the “Forgot Password?” link on the sign-in form and follow the instructions sent to your email.
How do I update my address or contact info?
Sign in, open Account Settings, and update your saved addresses and contact details before placing an order.
Products & Safety
Are product images and colors exact?
Images are for illustration; finishes may vary slightly between batches and screens.
How do I choose pods, coils, and nicotine strength?
Match pods and coils to your device model. New adult users often start with lower strength and adjust based on preference.
Returns & Warranty
What is your return policy?
Eligible unopened items can be returned within the posted window. Contact Support for an RMA before sending anything back.
How do I request a warranty evaluation?
Submit your order number, device model, serial (if present), and a brief issue description through the support form.
Payments & Billing
Which payment methods are accepted?
Major cards and other supported methods appear at checkout. Authorization holds may appear before capture.
Why was my card declined?
Check address/ZIP match, available funds, and bank restrictions. Try another card or contact your bank for approval.
Age & Compliance
Who can purchase from JD VAPOR?
Purchases are for adults of legal age only. Age verification and compliance checks may apply at checkout and delivery.
Do you require ID verification?
Yes, ID validation may be required. Ensure your details match your payment and shipping information.
Troubleshooting
Device not firing or no vapor
- Charge fully, reseat pod/coil, and check contact points.
- Try a new coil/pod; avoid dry hits by priming properly.
- If the issue persists, contact Support with your order number.
Leaking or gurgling
- Do not overfill; wipe excess; keep device upright after filling.
- Replace worn coils and ensure seals are seated correctly.
- Use compatible viscosity e-liquid for your coil type.